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A Survey of Client Satisfaction towards Services of Ubon Ratchathani Provincial Administrative Organization in 2012
The process of the research study were surveying involved client satisfaction towards services of petition service, rescue, and lodging payment collection. Sample groups were 31 representatives of households who notified the complaint mainly in 5 topics, 400 representatives of household's rescue services and 137 employees and executives or hotel owners. These findings were analyzed using frequency, percentage, mean, and standard deviation. The results of the satisfaction survey towards Ubon Ratchathani Provincial Administrative Organization were as follows: In general, client satisfaction was in the high level in every aspect of services: process and time, facilities, personnel, worth and public relations. For the overall aspect, the clients’ satisfaction towards the three missions was in high level. The mean was 4.26 (85.24 percent). After the comparison among three missions, the highest satisfaction was found in petition service at the third place with its high satisfaction level and the mean was 4.42 (88.35 percent), followed by lodging payment collection with high satisfaction level and the mean value was 4.31 (86.11 percent), while the rescue services respectively with its mean of 4.06 (81.27 percent).