PROCESS-BASED STAKEHOLDER MANAGEMENT SYSTEM
Keywords:
Stakeholder, Management, Stakeholder Management, ProcessAbstract
The stakeholder management was essential for both government and non-government organization. There was stakeholder management process but it was hard to choose one with best practice. In this research, American Productivity and Quality Center (APQC) a global authority in benchmarking, best practices and process, its process framework was brought to support creating stakeholder management process. Expert opinion was performed on the proposed process. With a new process, the expert agreed that the process was included policy planning, stakeholder identifying, analysis and strategic formation, and building and monitoring stakeholder.
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