PROCESS-BASED STAKEHOLDER MANAGEMENT SYSTEM

Authors

  • Suban Lertnawapan Graduate Student, School of Science and Technology, Shinawatra University 99 Moo 10, Bangtoey, Samkhok, Pathum Thani 12160
  • Suchai Thanawastien Lecturer, School of Science and Technology, Shinawatra University 99 Moo 10, Bangtoey, Samkhok, Pathum Thani 12160
  • Prayuth Swadriokul Lecturer, The Institute of Public Administration and Governance, Shinawatra University 99 Moo 10, Bangtoey, Samkhok, Pathum Thani 12160

Keywords:

Stakeholder, Management, Stakeholder Management, Process

Abstract

The stakeholder management was essential for both government and non-government organization. There was stakeholder management process but it was hard to choose one with best practice. In this research, American Productivity and Quality Center (APQC) a global authority in benchmarking, best practices and process, its process framework was brought to support creating stakeholder management process. Expert opinion was performed on the proposed process. With a new process, the expert agreed that the process was included policy planning, stakeholder identifying, analysis and strategic formation, and building and monitoring stakeholder.

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Lertnawapan S, Tanawastein S. Process-based stakeholder management system [dissertation]. Pathum Thani: Shinawatra University; 2020.

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Published

2020-09-01

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Section

บทความวิจัย (Research Article)