Keywords:Simulation, Average waiting time
In this research, the service efficiency of the Medicine Clinic at outpatient building, Mahasarakham hospital was investigated using simulation technique. The aim was to reduce average waiting time of clients. Based on the collected data, the three guidelines for the improvement were decided; number of pressure monitoring, start time and number of doctor. The Arena programming software was used to simulate a service system. It was found from the simulation that the addition of two doctors in service system showed the best improvement. The average waiting time of clients could reduce from 344 to 235 min or about 31.40 % reduction.
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