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Evaluation of Customs Broker with Data Envelopment Analysis
The current agent who arranges documents and cooperates with Customs Department regarding to import and export clearance plays the most important role for international trade of Thailand. The evaluation of Customs Broker is important in logistics function. Due to the customs clearance process to obtain a product, if any organization can supply at the least cost, quality and on time to the organization that can meet the needs of customers better in terms of price and speed of delivery. Therefore, to evaluate the performance of the broker to use to pick out the most appropriate agent is critical. This research is aimed to introduce an approach to measuring the customs broker performance by using Data Evaluation Analysis, The DEA is a linear programming-based technique with less complication to solve the problem for measuring the efficiency of customs brokers. The research illustrates how to apply the DEA technique by using the data collected from electronic component distributors, which is making contact with 4 customs broker to process customs clearance with customs department. To evaluate the performance of the customs brokers the import-export department employs input criteria of price, damaged or lost, delivery and accuracy of the Import declaration. The results of the evaluation indicate that there are only two customs broker marked as relative efficiency firms and the remaining 2 customs brokers are sorted as non-efficient firms. In addition, the results can be used to create negotiation strategies for using the services from the inefficient customs brokers.