Kitchen Counter Design Using Quality Function Deployment Integrated with Analytic Hierarchy Process
Keywords:
Quality Function Deployment, House of Quality, Analytic Hierarchy Process, Kitchen Counter, Product DesignAbstract
This research applies the Quality Function Deployment (QFD) technique together with the Analytic Hierarchy Process (AHP) to design and develop a kitchen counter that best meets customer requirements. The study collected customer needs from 80 respondents and expert evaluations from 8 specialists. Subsequently, the AHP technique was applied to a sample group of 30 participants to conduct pairwise comparisons and calculate the weight of importance for each design factor. The analysis results indicated that “structural strength” had the highest weight (0.32), followed by “ease of use” (0.27) and “moisture resistance” (0.21). A satisfaction evaluation of 30 users revealed an overall mean score of 4.48 out of 5.00, with the highest-rated factors being structural strength (4.63) and ease of use (4.55). These findings demonstrate that the kitchen counter design developed through the QFD–AHP integration effectively fulfills customer expectations in terms of modernity, strength, safety, and usability. Moreover, it establishes a competitive advantage through the selection of materials resistant to moisture and chemicals and ergonomic design suitable for real-world usage.
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