STUDYING THE COMPONENT INFLUENCING ON THE ABILITY OF TECHNOGLOGY USING TO MANAGE THE PROBLEM OF LOGISPOST SERVICE BY POST OFFICES IN ARANYAPRATHET DISTRICT
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Abstract
The research was aimed to 1) study on the component influencing in the ability of technology using for managing the problem of logispost service by post offices in Aranyaprathet District, and 2) create the model on the ability of technology using for managing the problem of logispost service in order to study the examination of the competency of technology using via the problem management of logispost service on the further. The sample group was chosen using purposive sampling and consisted of 223 respondents from Aranyapraphet and Rong Kluea market branches. The tool for data collection was a questionnaire. The statistics for data analysis were frequencies, percentage, and factor analysis (Principle Component Analysis). The result showed that 1) customer responsiveness, customer service can be conceptualized as component influencing on the ability of technology using for managing the problem of logispost service by the post offices in Aranyaprathet District, and 2) author proposed that the ability of technology using is to manage the problem of logispost service in the name of “CRCS” Model for examining the competency of technology using via the problem management of logispost service.
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"The opinions and contents including the words in papers are responsibility by the authors."
"ข้อคิดเห็น เนื้อหา รวมทั้งการใช้ภาษาในบทความถือเป็นความรับผิดชอบของผู้เขียน"
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