THE APPLICATION OF QUALITY FUNCTION DEPLOYMENT AND ANALYTIC HIERARCHY PROCESS TECHNIQUES FOR QUALITY IMPROVEMENT OF AGRICULTURAL MACHINERY PARTS LOGISTICS
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Abstract
This research represents the application of quality function deployment (QFD) and analytic hierarchy process techniques (AHP) for quality improvement of agricultural machinery parts logistics. The objective of this research was to determine the specifications of agricultural machinery parts logistics services appropriately. The procedures were transformed 35 customers’ opinions into quality function deployment for engineering design, then calculated the average conversion rate of the importance rating (IMP) into technical requirement. Moreover, the absolute technical requirement importance (ATRI) and the relative technical requirement importance (RTRI) were calculated and screened for the specification of quality improvement of agricultural machinery parts logistics. The results of this research indicated that there were five characteristics of specifications as follows: the reduction of redundant work, the improvement of transport management system, the improvement of transport vehicles and equipment to ensure safety, training for employees and service providers, and recommendation of service information, respectively. After development the logistics services as of customer requirement and satisfaction assessment, the customers’ overall satisfaction was at a high level. The obtained results will improve the quality of agricultural machinery parts logistics services for manufacturer and other industrial service providers.
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"The opinions and contents including the words in papers are responsibility by the authors."
"ข้อคิดเห็น เนื้อหา รวมทั้งการใช้ภาษาในบทความถือเป็นความรับผิดชอบของผู้เขียน"
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