Development of Line Chatbot for Research Services Case Study: Institute of Research and Development Rajamangala University of Technology Thanyaburi

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Published: Apr 28, 2023
DOI: https://doi.org/10.14456/jarst.2023.8
Keywords:
Program Development Chatbot research services work Line Chatbot

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Monticha Ruttanapan
Institute of Research and Development, Rajamangala University of Thecnology Thanyaburi, THAILAND
Chatwadee Saiyaitong
Institute of Research and Development, Rajamangala University of Technology Thanyaburi, THAILAND

Abstract

This work aimed to develop the Line Chatbot for research services. The satisfaction with the Line Chatbot application in the Institute of Research and Development case study, Rajamangala University of Technology Thanyaburi (RMUTT), was evaluated. The 327 RMUTT staff were used as the sample. Google Sheets was used as a tool to generate the questionnaire connecting the Chatbot of the Line application via Dialogflow. The user satisfaction evaluation was analyzed with mean and standard deviation. The results revealed that the overall user satisfaction was at a high level with an average of 3.83 (SD = 0.85), where the top three 3 items were (1) appropriate interaction between users (4.24; SD = 0.64), (2) the accuracy system (4.17; SD = 0.82) and (3) consistency between questions, answers, and instructions (4.12; SD = 0.73). Therefore, the developed Chatbot in the Line application can significantly improve service performance and reduce the response time to the user.

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How to Cite
1.
Ruttanapan M, Saiyaitong C. Development of Line Chatbot for Research Services Case Study: Institute of Research and Development Rajamangala University of Technology Thanyaburi. J Appl Res Sci Tech [Internet]. 2023 Apr. 28 [cited 2024 Dec. 22];22(1):78-89. Available from: https://ph01.tci-thaijo.org/index.php/rmutt-journal/article/view/251602
Issue
Vol. 22 No. 1 (2023): January - April
Section
Research Articles
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

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