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This work aimed to develop the Line Chatbot for research services. The satisfaction with the Line Chatbot application in the Institute of Research and Development case study, Rajamangala University of Technology Thanyaburi (RMUTT), was evaluated. The 327 RMUTT staff were used as the sample. Google Sheets was used as a tool to generate the questionnaire connecting the Chatbot of the Line application via Dialogflow. The user satisfaction evaluation was analyzed with mean and standard deviation. The results revealed that the overall user satisfaction was at a high level with an average of 3.83 (SD = 0.85), where the top three 3 items were (1) appropriate interaction between users (4.24; SD = 0.64), (2) the accuracy system (4.17; SD = 0.82) and (3) consistency between questions, answers, and instructions (4.12; SD = 0.73). Therefore, the developed Chatbot in the Line application can significantly improve service performance and reduce the response time to the user.
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