Development of Line Chatbot for Research Services Case Study: Institute of Research and Development Rajamangala University of Technology Thanyaburi

Article Sidebar

PDF
Published: Apr 28, 2023
DOI: https://doi.org/10.14456/jarst.2023.8
Keywords:
Program Development Chatbot research services work Line Chatbot

Main Article Content

Monticha Ruttanapan
Institute of Research and Development, Rajamangala University of Thecnology Thanyaburi, THAILAND
Chatwadee Saiyaitong
Institute of Research and Development, Rajamangala University of Technology Thanyaburi, THAILAND

Abstract

This work aimed to develop the Line Chatbot for research services. The satisfaction with the Line Chatbot application in the Institute of Research and Development case study, Rajamangala University of Technology Thanyaburi (RMUTT), was evaluated. The 327 RMUTT staff were used as the sample. Google Sheets was used as a tool to generate the questionnaire connecting the Chatbot of the Line application via Dialogflow. The user satisfaction evaluation was analyzed with mean and standard deviation. The results revealed that the overall user satisfaction was at a high level with an average of 3.83 (SD = 0.85), where the top three 3 items were (1) appropriate interaction between users (4.24; SD = 0.64), (2) the accuracy system (4.17; SD = 0.82) and (3) consistency between questions, answers, and instructions (4.12; SD = 0.73). Therefore, the developed Chatbot in the Line application can significantly improve service performance and reduce the response time to the user.

Article Details

How to Cite
1.
Ruttanapan M, Saiyaitong C. Development of Line Chatbot for Research Services Case Study: Institute of Research and Development Rajamangala University of Technology Thanyaburi. J Appl Res Sci Tech [Internet]. 2023 Apr. 28 [cited 2024 Nov. 22];22(1):78-89. Available from: https://ph01.tci-thaijo.org/index.php/rmutt-journal/article/view/251602
Issue
Vol. 22 No. 1 (2023): January - April
Section
Research Articles
Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

References

More Than 50 Percent of Organizations That Manage Innovation Processes Will Gamify Those Processes [Internet]. 2011; [cited 2020 May 15]. Availability from: http://www.gartner.com/new sroom/id/1629214.

Budsabok S, Pechpong N, Singtokaeo C. [Development of chatbot application for student services case study: Division of student development Rajamangala University of Technology Suvarnabhumi]. JARST. 2020;19(2):85-94. Thai.

Buakaew V, Netinan P. The Development of Grad School's Line Bot In: Graduate School, Rangsi University. The 15th RSU National Graduate Research Conference; 2020 Aug 13; 2020. p. 2406-13.

Chitiyaphol J, Dornpinij P. [Developing an information system for learning computer network vocabulary through the Line chatbot application]. Interdisciplinary Academic and Research Journal. 2022;2(4):607-18. Thai.

Burgess A. AI in Action. In: Burgess A, editor. The Executive Guide to Artificial Intelligence. London: AJBurgess Ltd; 2018. p. 73-89.

Institute of Research and Development. Government action plan for the year 2020. Institute of Research and Development Rajamangala University of Technology Thanyaburi; 2020. p. 4-36.

Ngammanasiri P. Dialogflow: Intent, Parameters and Fulfillment [Internet]. 2019; [cited 2020 May 15]. Availability from: https://tangerinecoth.wordpress.com.

Santirattanaphakdi C. [Online marketing and customer service by chatbot case study: chatfuel in customer Interactive on messenger]. Sripatum Review of Science and Technology. 2018;10:71-87. Thai.

Maisak R, Kaewchinda J. Chatbot applications will serve as Eco-tourism assistants [dissertation]. Rajamangala University of Technology Phra Nakhon; 2562.