The Effect of Employees’ Innovation Work Behavior on Business Performance of Small and Medium Enterprises in Thailand
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Abstract
The purpose of this research was to study the effect of employees’ innovation work behavior on business performance of small and medium enterprises by using research and development methodology. The samples used in the research are 400 small and medium enterprises (SMEs) in Bangkok. The tools used were questionnaires and the results are summarized as follows: Step 1 In- depth Interviews and comments about the effect of employees’ innovation work behavior on business performance of SMEs in Thailand. The target group 1, found out that the innovation behavior consisted of 4 aspects 1) Employee Creativity 2) Employee Innovativeness 3) Proactive Behaviors and 4) Opportunity Exploration Behaviors. Performance of small and medium enterprises that are successful in Thailand 4.0 were consist of 6 aspects 1) Strategy and Organization 2) Smart Factory 3) Smart Operations 4) Smart Product 5) Data Driven Services and 6) Employees Step 2 The study of the performances of SMEs toward Thailand 4.0 found out that the opinions about the development of the innovative behaviour of employees by the entrepreneurial SMEs was at very high level. Average of ( = 3.66, S.D. = 0.34) 2) while opinions about the performance of small and medium enterprises to support Thailand 4.0 of small and medium enterprises mostly in each aspect was at a high level. Average of ( = 3.68, S.D. = 0.29) 3) The development of employee’s innovation behavior was related and had a positive impact on the performance of SMEs. The variables that forcasted business performance of SMEs toward Thailand 4.0 were employee's creativity, proactive behaviors and opportunity exploration behaviors.
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