Development of Stakeholder Data Management System

Abstract

Stakeholder management is gained more significant in both government and organization management because stakeholder has an impact on organizational accomplishment. As the existing of information technology, stakeholder management will be more effective when it applying with an information system application. However, there are hardly find the right one to deploy in the organization. This paper focused on developing both stakeholder data processing and application, which had been collected from the stakeholder management process. This development employed the stakeholder management process applying American Productivity and Quality Center (APQC) best practices to offer stakeholder data management in each stakeholder process which includes policy planning, stakeholder identifying, analyzing and recommending strategy, and engaging stakeholder. Additionally, the stakeholder data architecture was divided into policy, profile, classification, characteristic, recommendation, and activity. With the pre-defined stakeholder data processing design, the stakeholder management information system was developed accordingly. The expert opinion was conducted. 17 experts who have experience in managing policy from different industries were purposive sampling. The 5-level Likert scale questionnaires (5=strongly agree, 4=agree, 3=neutral, 2=disagree, 1=strongly disagree) were provided with research description. The stakeholder data management system was provided for evaluation as well. From our survey, the expert opinion concluded the developed system was satisfied in terms of it covers key stakeholder management process, it will be improved operation efficiency, it will be convenient to use, and it will be practical to deploy in real life. With the stakeholder data management system, both policy creator and the project owner will improve their stakeholder analysis and stakeholder engagement. Furthermore, it will lead to organizational productivity, competency, and success.