Development of Chatbot Application for Student Services Case Study: Division of Student Development Rajamangala University of Technology Suvarnabhumi

Abstract

The Development of Chatbot Application for Student Services Case Study of Student Development Division, Rajamangala University of Technology Suvarnabhumi has objectives to 1) develop Chatbot application for student services in the case study of Student Development Division, Rajamangala University of Technology Suvarnabhumi 2) find out the effectiveness of the Chatbot application for student services in the case study of the Student Development Division, Rajamangala University of Technology Suvarnabhumi 3) study the satisfaction of employees and students in using Chatbot application for student service work in case studies of Student Development Division, Rajamangala University of Technology Suvarnabhumi. The tools used in this research were Chatbot application which was passed the evaluation by 2 IT experts, and Chatbot application development model and the user satisfaction evaluation form for student service jobs in the case study of Student Development Division, Rajamangala University of Technology Suvarnabhumi along with mean and standard deviation used for data analysis. The results revealed that Chatbot application for student services in the case study of the Student Development Division, Rajamangala University of Technology Suvarnabhumi got the highest efficiency level in development, with the average value of 4.50, and standard deviation of 0.20. The satisfaction of users of Chatbot application for student services in the case study of Student Development Division, Rajamangala University of Technology Suvarnabhumi was at the high level, with the average of 4.46, and the standard deviation of 0.03, which means that the developed Chatbot application can effectively reduce the questionnaire answering time of student development staff and students at Rajamangala University of Technology Suvarnabhumi.