Potential Model Development for Heads of the Customs House’s Effective Management in the Digital Era
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Abstract
In an era of rapid and sudden global societal changes, known as the VUCA World (Volatility, Uncertainty, Complexity, and Ambiguity), organizations face challenges in adapting to the digital age, advanced technology, and modern innovations. This affects how Customs House Chiefs must adapt to keep pace with these changes. Therefore, it was necessary to conduct research to develop a model for Customs House Chiefs' competencies in the digital era. Using the Delphi technique, interviews were conducted with 21 customs experts. The research findings showed that most aspects, both in terms of Chiefs' competencies and management processes, had importance levels (Mdn) ranging from 4.00–5.00, indicating high to highest importance, and consensus levels (IQR) of 0.0–1.0, showing high to very high consensus. The results were used to categorize components and develop a competency model for Customs House Chiefs, which comprises 3 dimensions, 4 main components, and 20 sub-components, with each main component containing 5 sub- components as follows: 1) Knowledge competencies: Cyber & Innovative Knowledge, Customs & Law Knowledge, Corporate Management, Constitutional Policy, and Cross-border Relations; 2) Skills competencies: Critical Thinking Skills, Communication & Coordination Skills, Coaching Leadership Skills, and Cyber Technology Skills.; 3) Desirable attributes: leadership qualities, Chief Leader Character, Code of Ethics and Conduct, Continuous Learning & Development, Creative Thinking, and Collaborative Teamwork & Connection Dimension; and 4) Management processes: Corporate Management in the Digital Era, Capital, Budget & Technology Resource Management, Command & Leadership, Crisis & Risk management, and Control & Evaluation. The development guidebook consists of 3 learning categories: TRUST, TEAM, and TECH+, comprising a total of 11 guidelines that emphasize development in technology and innovation for organizational management in the digital era.
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