The Development Model of Quality Management for Production in Truck Body Assembly Industry

Abstract

The purposes of this research were analysis the components, to develop the quality management for production model and to develop the manual for application of quality management for production in truck body assembly industry. The study was a mixed method of qualitative and quantitative approaches. The research tools for the qualitative study were in-depth interview and focus group whereas the research tools for quantitative study were questionnaires. The sampling were the production manager, product design manager, quality control manager and factory manager. The qualitative analysis used content analysis. These statistics of quantitative used were frequency, mean, percentage, standard deviation and factor analysis. The research finding indicated that 1) the quality management for production model in truck body assembly industry consisted of 3 managerial dimensions, Dimensions: 1) Quality Planning which contains 4 components including product design, product control plan, operation procedure and operation Standard. Dimension: 2) Quality Control which contains 3 components including document and quality control method, measuring instrument control and quality inspector management. Dimension: 3) Quality Improvement which contains 4 components including quality improvement planning, quality improvement operating, quality improvement checking and problem solving. The model of quality management for production in truck body assembly industry was verified in agreement with the experts in the focus group meeting.