Universal Design Guidelines for Facilities at Nonthaburi Pier, Nonthaburi Province

Abstract

The objectives of the study were to: 1) study the physical characteristics and current usage activities, 2) study the needs of the users based on the principles of the universal design, and 3) design and create guidelines for mass transit universal design to meet the needs of all passengers. This qualitative research was conducted through an in-depth interview with the experts in facilities for elderly people and disables. The data from the interview were used to analyze for the design of Chao Phraya Express Port area. The results showed that there were 5 areas needed to be developed, i.e. 1) the pedestrian zebra crossing from the bus terminal to the Chao Phraya Express Boat Station which should be installed with a sound signaling system. 2) The parking area for disables should be close to the boat terminal building. 3) The contact braille surfaces, signposts, and handrails should be provided at the entrance of the building which is accessible to all types of disabilities. 4) The area inside the Chao Phraya Express Boat Station should be divided into 3 main points: 4.1) an information service point ticket counter for mobility disabilities and a braille model for the visually impaired, 4.2) public service points should be provided as needed including an express cash machine, drinking water service points, restrooms, and supporting staff, and 4.3) waiting area and wheelchair parking spaces should be available. And 5) easy access should be provided from the ramp area to the pontoons. The design guidelines for all five areas will ensure that people with disabilities have access to all areas with convenience and safe. The suggestions on the policy and regulations include developing a national strategic plan to provide facilities and adequate services in all public areas and public buildings to accommodate the disable and the elderly.