Outsourcing decision factors of building operation and maintenance services in hospital business

Abstract

Building Operation and Maintenance (BOM) is the important activities which can help hospital to get the advantage over competitors. Outsourcing is an approach exists of the BOM to perform the service for customers instead of businesses. The objectives of this paper are to identify, prioritize, and categorize the decision factors of hospital managers for outsourcing the BOM services. From the literature review, the set of 56 factors believed to affect the decision which can group into 6 groups namely: strategic, management, technological, economical, quality, and function-characteristics. The 35 of biggest hospitals in Bangkok, Thailand were surveyed by using the questionnaires and analyzed with Relative Importance Index (RII) and Factor Analysis (FA). There are 35 respondents include: 31 BOM managers, 3 BOM deputy/assistant managers, and 1 BOM supervisor. All the respondents have considerable experience, e.g. 77% respondents have more than 10 years. The RII results indicate that the quality, management, technological, strategic, function-characteristics, and economical in first to sixth position of factors. After that, the 3 factor groups were classified from the top 10 factors with using FA method include: responsiveness, management, and quality. These findings can understand the respect of managers in hospital business.