Cultivating efficiency in human resource management: The integration of Lean concept and IT solutions for operational enhancement
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Abstract
Improving HRM operations, especially in large enterprises, requires efficient monitoring of issues and documenting individual accomplishments. This study aims to enhance these processes by integrating Lean principles with IT solutions to address inefficiencies, particularly in task recording and achievement tracking, thus advancing real-time data interconnectivity objectives. The study begins with an examination of existing operations, proceeds to analyze the process, and identifies waste while determining the value of activities. Solutions are then proposed using the ECRS technique to improve operational effectiveness. The ECRS technique for lean implementation involves utilizing ‘eliminate’ for non-value-added (NVA) activities, and ‘combine’, ‘rearrange’, and ‘simplify’ for value-added (VA) and necessary but non-value-added (NNVA) activities. After implementing these strategies using Microsoft Planner and Microsoft Power Apps, the time needed for monitoring critical issues is reduced from five days to two per week, along with streamlining the process from seven steps to five. The new application offers updates in real-time and enables staff to independently view their achievement records. Embracing the Lean approach and IT solutions, unnecessary tasks are eliminated, resulting in a reduction of the coordinators' workload.
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
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