A factors enabling to Knowledge Sharing and Transferring to Value Creation of THAI SMEs

Abstract

This research paper aims to study the factors that facilitate the knowledge sharing and transferring to value creation of Small and Medium Enterprises or SMEs. The research question is what are key success factors for SMEs can create value to their business. This research is qualitative research and using phenomenology research. The selection of the key informant using snowball sampling technique by researcher asked a courtesy to the president of the Northeastern of Small and Medium Enterprises Association to Nominated entrepreneurs with the following features : 1) To be member of the Northeastern of Small and Medium Enterprises Association. 2) To be Thai business owner. 3) Export company only . 4) The business is awarded by private enterprise or government agencies can be considered a successful business, which have selected seven types of businesses and have chosen two organizations per types of businesses. They have comprised of 14 owners and 19 permanent staffs and data collection using in-depth interviews with key informants and the researcher talked unofficially too. The question used in the interview was based on literature review and related research in the knowledge sharing concept of the SECI Model of Nonaka & Takeuchi [14] and the knowledge transferring concept of Karl-Erik [17] and the value creation is the goal of the organization in view of three areas: 1) Customer value 2) Products. 3) Competency. They have been used in in-depth interviews to collect information to cover the issues they want to study, as well as to open up unspoken dialogues to gain access to the phenomenon. Subsequently, the results were generated, and categorized as in-depth interviews with key informants. The question was raised until the category was created. The data is stored and analyzed in the same process. The researcher analyzed the data and collected the data to be processed together.
The results of this study showed that the factors contributing to knowledge sharing and knowledge transferring into create business value of SMEs are two types: 1) The internal factors are four types : 1.1) The business goals; 1.2) Act as a role model; 1.3) Motivation; and 1.4) Acceptance of knowledgeable employees 1.5) The use of information technology to direct and transfer knowledge in how to work in production. 2) the external factors are five types : 2.1) The relationship of the founder's business; 2.2) The mutual benefit; 2.3) Accepting external networks who have more knowledge than themselves; 2.4) The organization that support the founders of government; and 2.5) The use of information technology and communication.