Information technology need for faculty-level unit management, using the case study in Faculty of Humanities, Chiang Mai University

Abstract

This research study aims to examine the need for information technology for faculty-level unit management, using the case study in Faculty of Humanities, Chiang Mai University. This study is a qualitative study with document analysis, participative observation and staff interview (executives, instructors and faculty staff) as study tools. The collected data were analyzed, synthesized and categorized as the need of information technology for working unit and the faculty.
The finding can be categorized as 1) Hardware Need such as computer tools and connection tools in replacement of previous tools and additional tools for new staff 2) Software and Information Need ; despite the copyright software provided by the university, their major need is the Transaction Processing Systems (TPS) for data collection at the practitioner level as well as Management Information System (MIS) for data collection to be analyzed as the information system for executives 3) Communication Technology Need in order to connect with the university network system in order to approach internet system and compatibility of the faculty in-house network and the university network, and 4) Information Need as Document Management System and development of Database System along with other technologies to fulfill the need for information system for management and the factors affecting the need for information technology of faculty-level unit management such as university executive policy; faculty executive policy; faculty technology management committee; knowledge and understanding on hardware, software, working system and instructors and faculty staff network; cooperation of executives, instructors, staffs as well as information technology budget.