A Development of Housing Estate Juristic Person Management System: A Case Study of Wararak Village

Abstract

This study aims to develop and evaluate a web-based property management system for residential communities, using the Vararuk Village as a case study. The research objectives include: (1) the development of an efficient property management system; (2) the assessment of its effectiveness; and (3) the evaluation of user satisfaction. The study adopts the Research and Development (R&D) methodology, utilizing the System Development Life Cycle (SDLC) framework, which comprises six phases: preliminary problem investigation, system analysis, system design (both logical and physical), system development, implementation and testing, and system maintenance. The developed system is a web application built using PHP, HTML, Bootstrap 4, and MySQL. It supports essential management functions, including common area fee administration, announcement dissemination, financial transaction recording and auditing, and maintenance request processing for shared facilities. The system underwent functional testing, expert evaluation by five information system specialists, and user testing with 32 participants to assess satisfaction levels.

The results indicate that the system performs with a high level of efficiency, achieving an average rating of 4.28. The highest-rated aspect is ease of use and convenience. Furthermore, users reported a high level of satisfaction, with an average score of 4.58, particularly appreciating the system’s user-friendly interface, reduced complexity, time-saving functionalities for data verification, and efficient information retrieval. These findings underscore the significant role of information technology in enhancing property management operations and improving user satisfaction in residential communities.