The Application of Service Design Thinking and Work Study in Process Improvement of Community Enterprise Manufacture: A Case Study of Granola Bar Production Process
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Abstract
The research has its aim to illustrate how to effectively improve granola bar production process by implementing of Service Design Thinking and Work Study. The research has been conducted at one of the community enterprises in Thailand. The Service Design Thinking principle and processes have been applied starting from Discover, Define, Develop, and Deliver respectively. The result revealed that the integration of Service Design Thinking and Work Study has reduced granola bar production time from 1.83 minutes per piece to 1.22 minutes per piece, which contributed to 33.42% of production time reduction. Not only the Service Design Thinking and Work Study helped reducing the production time, but it was also decreasing the waste approximately to 4%. In addition to that the study investigated the attitudes of users towards the new work process and tool. It is evident that attitudes in terms of satisfaction, convenience, and safety have been significantly increased from 40.47% to 95.24%. The implications for practice from conducting this research were also thoughtfully provided.
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References
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