The Business Strategy Study of The Smart Meter
Keywords:
Strategy, Balanced Scorecard, Key Performance Indicator, Critical Success FactorAbstract
This paper is a study of the business strategy study of the smart meter by implementation Balance Scorecard from strategy part into practical part. The objective of a case study is to find Key Performance Indicator (KPI) and Critical Success Factor (CSF). Processes of the study are begun from determination vision and mission of the business of smart meter. Afterwards analyzing SWOT and match into the form of TOWS Matrix to find objectives and Key Performance Indicators for creating strategy mapping. The concept of measurement and evaluation in this case study is through 4 perspectives; Learning and Growth perspective, Internal Process perspective, Customer perspective and Financial perspective. The last step is determination action plan of the business for assigning responsibilities, algorithm, controlling and monitoring efficiency of operation.
References
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