Digital Logistics for Food Service in Service Business by Fuzzy Logic: A Case Study of Japanese Teppanyaki Kitchen
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Abstract
Once the Japanese teppanyaki kitchen’s waiter received an order from the customer, the order will be transferred to teppanyaki kitchen through a mobile application. Sous-chef de cuisine performs various kinds of ingredient arranged. Those ingredients will be prepared according to many kinds of customer’s needs at the same time. This issue obstructs to the sous chef de cuisine who could not organize ingredients under suitable time. That problem impacts to food and service quality which line up to a customer of Japanese teppanyaki kitchen. This research developed a logistics management system for teppanyaki kitchen by the fuzzy logic concept in order to communicate the ingredient line up between sous-chef de cuisine and chef de cuisine. From experiment, this research founded that after they employed a system, there is a research result including 1) Sous-chef de cuisine reduces a frequency of arrangement error to 0.5 %. 2) The frequency of cooking was being interrupted by miscommunication between chef de cuisine and sous chef de cuisine that is reduced to 3.3 %. 3) Disqualifying food is prepared from the unsuitable quantity that is reduced to 3 % of frequency. 4) Chef de cuisine founds an arrangement error frequency from sous chef de cuisine performing that is reduced to 1.1 %. 4) Sous chef de cuisine could not prepare a material under a suitable time that is reduced to 4.9 of frequency. And, 5) Chef de cuisine was interrupted from material providing which not according with a corrected arrangement that is reduced to 2.8 % of frequency. This system helps a waiter to receive an order from a customer who adds a little bit requirement to each order, and transfer those order to sous chef de cuisine who prepare a material that according to each customers requirement in one time. Chef de cuisine cooks by material which flexible with customer requirement and serve a portion of food to a customer under many kinds of requirement and just in time.
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