The Application of Quality Function Deployment for Environment (QFDE) to Design Vertical Lifting Devices in the Healthcare Industry
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Abstract
This research aimed to design vertical lifting devices in the healthcare industry. The Quality Function Deployment for Environment (QFDE) was applied to design vertical lifting devices that can meet users’ requirements. Regarding the methodology, the first step was to examine information about the users who are the staff at the blood component preparation department of the Blood Transfusion Centre in Srinagarind Hospital, Khon Kaen and to study the design of vertical lifting devices which have an appearance and a function that meet user needs in order to specify a sample group. Second, the researcher identified Voice of Customer (VOC) and drew up questionnaires to determine the importance ratings of user requirements. Moreover, the user requirements and the importance ratings were analyzed by QFDE. This technique consisted of 2 matrixes: (1) Planning Matrix that translated user requirements into technical specifications and (2) Part Deployment Matrix that translated technical specifications into technical goals which applied to design vertical lifting devices that fulfill users’ needs. The results of research indicated that the top 5 most important technical targets are qualified device controllers (18.54), strong and non-slip wheels (18), eco-friendly materials (16.05), a flexible system (12.64), and durability of parts (11.07).
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