Application of Integrated Framework of Kansei Engineering and Kano Model Applied to Healthy Office Chair

DOI: 10.14416/j.ind.tech.2024.08.004

Abstract

In this study, a comprehensive framework that combines Kansei engineering and the Kano model is proposed to aid in the design of healthy office chairs. Kansei engineering focuses on understanding and translating customers' emotional needs, while the Kano model explores the correlation between Kansei words and product design attributes. Kansei engineering consists of several stages, namely the choice of domain, the span of the semantic space, the span of product properties, and synthesis. The healthy office chair was determined in the domain. Kansei words were selected according to the perception of a healthy office chair. The product samples were chosen from the different manufacturers. The questionnaire was answered by the banker that were analyzed using Quantitative Theory 1. The finding shows that the eight Kansei words were affected by customer needs. It includes balance, comfort, ergonomics, features, good quality, relaxation, simplicity, and strength. The product design attributes are 7 attributes, and the sub-attributes are 20 design elements. The partial correlation coefficient is used for mapping the relationship between kansei word and product design attributes. The design attributes were 3 attributes includes adjustable, loading support, and material. The results of this study showed that the new design of healthy office chair attributed with the perception of customer.