1.
Pandharipande MA, Kopparapu SK. A Language Independent Approach to Identify Problematic Conversations in Call Centers. ECTI-CIT Transactions [internet]. 2016 Apr. 6 [cited 2026 Apr. 22];7(2):146-55. available from: https://ph01.tci-thaijo.org/index.php/ecticit/article/view/54366